If you have a complaint, you are welcome to contact us. If you have any questions or complaints regarding your order. You can easily reach us via the contact form found here.
You can also contact us via phone on 00971501831223
or email us on firstname.lastname@example.org
We understand that communication with our customers is a vital part of purchasing online. For this reason, Warsan Group UK stives to give our customers the best care and experience possible. Due to the fact we are a global business, international world times will slow the process of communication. From using our website to purchase, to emailing us, calling us or texting us, we aim to respond within the following time scales.
|Method of communication||Timescale|
|Within 24 hours|
|Online chat (via website)||Immediate if within our working hours or otherwise 4 hours|
|Phone calls||Immediate if within our working hours or otherwise 4 hours|
|Text / what’s app||Immediate if within our working hours or otherwise 4 hours|
In the event of a dispute, we will try our utmost to resolve this matter within our company, negotiating with you to the best of our abilities. However, if this is not possible then we will comply with decisions from established and generally recognised alternative dispute resolution bodies. As per our terms and conditions any dispute will be governed by the law of UK. To access the alternative dispute resolution body within the UK, click here
GCC customers have the right to complain via the UAE web-based dispute resolution platform, which you can access here
Notwithstanding the above, any disputes may also be settled in any competent court in the UK or UAE.