Warsan Group UK promises to give you the best customer care possible. We will strive to update our website platform regularly to ensure your experience is perfect. We will stay in communication with you from purchase right up until you receive your goods. We pride ourselves in a good number of returning customers, retaining our customers is a key strategy of our growth. We hope you will continue to be part of the Warsan Group family for many years to come.
We understand that communication with our customers is a vital part of purchasing online. For this reason, Warsan Group UK stives to give our customers the best care and experience possible. Due to the fact we are a global business, international world times will slow the process of communication. From using our website to purchase, to emailing us, calling us or texting us, we aim to respond within the following time scales.
Method of communication | Timescale |
Within 24 hours | |
Online chat (via website) | Immediate if within our working hours or otherwise 4 hours |
Phone calls | Immediate if within our working hours or otherwise 4 hours |
Text / what’s app | Immediate if within our working hours or otherwise 4 hours |
Our working hours are
Pacific Standard Time (PST)
Monday – Friday 10:00pm to 05.00am
Central European Time (CET/GMT)
Monday – Friday 7.00am to 3.00pm
Customers are our priority so we will always deal with you fairly, sensibly, and with utmost care. We understand that sometimes we will not be able to fulfil all your requirements, so we ask you to also be patient and forbearing with us also. You can read more about how we handle complaints here and If you have a complaint, you can write it here and we will do our utmost to resolve any problems we can to your satisfaction.
